FAQs – Creve Coeur Advanced Dentistry

Frequently Asked Questions

Here you can browse our frequently asked questions to learn more about our dental practice and policies. Simply click on the question to see the answer. Please don't hesitate to contact us if there is anything we missed.

Appointments

What are your office hours?

Creve Coeur Advanced Dentistry is open Monday - Thursday from 8 AM to 5 PM. We are closed Friday - Sunday.

Please note that our office will be closed in observance of the following holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.

How do I schedule an appointment?

For your convenience, we offer the following methods to schedule your appointments:

Online scheduling: To request appointment availability, please click here to fill out the form. Our scheduling coordinator will contact you to confirm your appointment.
Call our office at (314) 567-4240.
Email us at newbilldental@hotmail.com with your preferred date or day of the week and time range, and our scheduling coordinator will contact you to confirm your appointment.

How often should I schedule regular check-ups?

The American Dental Association recommends twice-yearly exams and cleanings. Some people may need more frequent check-ups based on their dental needs. After your first exam, we’ll be able to determine the best frequency for your dental health.

What do I need to bring to my first appointment?

Completed new patient forms (click here to download)
Insurance card/information
List of current medications and medical conditions
X-rays taken in the last 6 months (if available)

What if I need to reschedule?

Please call our office at least 24 hours in advance of your appointment. We’ll work with you to help you find another date that fits your schedule.

What is your cancellation policy?

We understand that unforeseen situations may arise that are out of your control. We require a 24-hour notice if you plan on not keeping your scheduled dental appointment. A fee will be charged if you do not keep or properly cancel your appointment.

What if I need emergency dental care?

If you have pain or an emergency situation, every attempt will be made to see you within 24 hours. If you need urgent dental care after our office hours, please call our office at (314) 562-4240 for the current emergency numbers.

Children

When should I start cleaning and brushing my child’s teeth?

According to the American Academy of Pediatric Dentistry, you should begin cleaning your child’s gums with a soft cloth soon after birth. As soon as the first tooth appears, start brushing twice daily with a soft infant toothbrush and just a smear of toothpaste. When you come in for your child’s first visit, we’ll show you how to brush properly.

At what age should I schedule my child’s first visit?

The American Academy of Pediatric Dentistry recommends visiting the dentist as soon as the first tooth appears, or by the child’s first birthday. We can look for potential problems and help your child get to know us as their friend. These early visits can make your child’s experience with a dentist a positive one.

However, we feel 3 1/2 years old is the proper time to see a normal child.

Can my teenager come alone to the appointment?

Please note that patients under 18 must be accompanied by a parent or guardian at all visits. We want to meet with both of you to discuss findings and treatments, and to address your questions and concerns.

Treatments

What services do you provide?

Creve Coeur Advanced Dentistry provides general, pediatric, cosmetic and restorative dental services. Please click on our Dental Treatments tab in the main menu for more details.

What happens during my first cleaning visit?

We will conduct a thorough examination during your first visit to determine the best course of action to achieve dental health and your goals. We will:

Take appropriate x-rays to identify any current problems and to use as a baseline on future visits to detect early signs of problems.
Assess gum condition and health.
Examine teeth for cavities and condition of old dental restorations.
Perform a head and neck exam, including salivary glands and lymph nodes, for swelling or other abnormalities.
Screen for oral cancer and TMJ (jaw joint).
Clean and polish your teeth.

Why do I need to discuss my medical conditions with the dentist?

Many health conditions are indicated in the mouth and can affect oral health, so your medical information is very important in diagnosing issues with your teeth, gums and mouth.

How often do fillings need to be replaced?

Fillings can last for many years, but over time they wear down, discolor, crack and sometimes fall out. Early detection of problems with fillings can help you avoid getting cavities under the filling and causing more serious decay. Let us know if you’re experiencing any pain. We’ll check your fillings at every visit to determine if any need to be replaced.

Do you use composite (tooth colored) or amalgam (silver) fillings?

Composite fillings are widely preferred to amalgam today to fill new cavities and replace old fillings needing repair. However, there are some instances when amalgam is still recommended, based on your individual health profile. In addition, some insurance providers will not approve composite fillings in posterior teeth, which would increase your out-of-pocket expenses.

Are x-rays necessary?

Absolutely. Dental x-rays are essential, preventative, diagnostic tools. Many oral conditions occur between teeth or under the gums or bones, undetectable by the human eye, and may have no early signs or symptoms. Left untreated, these conditions can create serious dental and general health problems, including loss of teeth and heart problems. Early detection with x-rays can make treatment much less painful, faster, and less expensive. The American Dental Association recommends getting a full series every three years.

We use very low-dose digital radiographs only.

Sedation

What is Lidocaine?

The most common anesthesia, Lidocaine works by blocking the nerve that supplies sensation to the teeth in a specific area. You feel no pain during the procedure and are totally alert, aware, and able to function normally. The effect wears off fairly quickly with no side effects.

Insurance & Financial FAQs

What payment options do you offer?

Creve Coeur Advanced Dentistry offers several payment options:

Cash, check or credit card at time of service
Payment plans – For major treatments, we will work with you to develop a payment plan.
Insurance – For your convenience, we will submit your insurance claims for most procedures.

Do you require payment at the time of the visit?

If you have insurance through one of our approved providers, only your estimated portion of the fees will be required at the time of service.

If you do not have insurance, we will require payment at the time of service or as specified in your payment plan.

Do you accept insurance?

No, we are not a preferred provider for any insurance companies. However, we will work with your insurance company to assure you get your full dental benefit from your insurance coverage.

Do you accept Medicare?

No, we do not accept Medicare in our office. However, we do have a number of payment options and will be happy to discuss these options with you before your appointment.

Do you offer financing options?

Yes, we offer both short-term, interest-free financing and longer term financing with low monthly payments. We will be happy to work with you to find the best payment option for you!